REFUND AND RETURNS POLICY

At Linotis, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth experience.

1. Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • The product must be unused, undamaged, and in its original packaging.
  • A valid proof of purchase (receipt or order confirmation) is required.
  • Certain items, such as final sale products or customized orders, are not eligible for returns.

2. Return Process

  1. Contact our support team at info@linotis.xyz or call (215) 887-1058 to initiate a return request.
  2. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to ship the item back.
  3. Ship the product to 471 Broadway, New York, United States using a trackable shipping method.
  4. Once we receive and inspect the product, we will process your refund or exchange within 5-7 business days.

3. Refund Policy

  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable, except in cases where the return is due to a defect or error on our part.
  • If the product is damaged or missing parts due to misuse, a partial refund may be offered.

4. Exchanges

  • If you wish to exchange your product for a different model, you may do so within the 30-day return period.
  • Exchanges are subject to product availability.

5. Defective or Damaged Items

  • If you receive a defective or damaged product, please contact us immediately with photos of the item and packaging.
  • We will replace the item free of charge or offer a full refund.

For any return or refund inquiries, please reach out to us at:
📞 Phone: (215) 887-1058
📧 Email: info@linotis.xyz
📍 Address: 471 Broadway, New York, United States